Last updated: 27 September 2026
Kippa is a proposed dog epilepsy care app being developed by PRODUCTBYDESIGN PTY LTD, an Australian registered company (ACN 674 916 726). At present, this website explains the concept and lets people register their interest. The app is not available, and joining the waitlist does not create an app account.
This policy explains how we handle information collected through kippa.au and its waitlist. We will update it before introducing an app or new ways to collect information.
Information we collect
When you join the waitlist, we collect your email address and whether you selected “dog owner” or “vet or researcher”. You may also provide your first name. Depending on the option you select, you may tell us which proposed features would help you, your professional or carer role, and how you would like to be involved. We record your agreement to receive development updates and when you gave it.
When you use the site, we also receive basic technical information needed to operate and protect it, which may include your IP address in server logs. The site uses a temporary browser session identifier to count page visits, form views and sign-ups. It is held in your browser’s session storage. We do not currently use advertising cookies or tracking pixels.
We do not ask you to provide your dog’s medical history, seizure records, prescriptions or other veterinary documents through the waitlist. Please do not send these details in the form or by email.
Why we use this information
We use your details to manage the waitlist, send occasional Kippa development updates, invite you to provide feedback, respond to enquiries, understand interest in proposed features and professional participation, and maintain the security and performance of the website.
Providing an email address and agreeing to receive updates are required to join the waitlist. The other form choices are optional. If you do not join, you can still read the website.
We will not treat an expression of interest in an advisory panel, specialist listing or other role as a completed application or a public listing. We would contact you and explain any further information needed before proceeding.
Who can access your information
Only the Kippa team and the providers we use to run the website and manage the waitlist can access your details when needed for those purposes. We do not sell or rent your information.
Our website and waitlist are hosted by Hostinger on servers in Singapore. When you join the waitlist, a copy of your submission is emailed to the Kippa team’s Gmail account. Google may store or process that email in the United States or other countries where it operates.
Updates and your choices
You can ask us to stop sending updates at any time by emailing hello@kippa.au. If an update email contains an unsubscribe link, you can use that too. You can also contact us to request access to, correction of, or deletion of the personal information we hold about you. We may need to retain limited information where required by law or to record that you have opted out.
Security and retention
We take reasonable steps to protect information from unauthorised access, misuse and loss. We keep waitlist information only for as long as reasonably needed to manage interest in Kippa, send updates, address requests and meet applicable obligations. We then delete it or remove identifying details where appropriate.
Privacy questions or complaints
Email hello@kippa.au if you have a question, want to exercise a privacy choice or wish to make a complaint. Please describe the concern and how we can contact you. We will review it and respond within a reasonable time. If you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (opens in a new tab).
Changes to this policy
We may update this policy as the website and Kippa concept develop. The current version and its update date will appear on this page. Before collecting app care records or introducing AI features that use personal information, we will publish information specific to those features.
